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Typically The player admitted to end upward being in a position to possessing more than 1 active account at typically the same moment, as a result we rejected typically the complaint. Typically The player challenges to be able to confirm the account as the online casino does not accept their proof of address. The Particular gamer coming from Brazil provides recently been waiting for their winnings since typically the finish of October.
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Based on typically the facts, we all regarded the particular complaint unjustified in inclusion to upheld the particular casino’s decision. We All advised the particular player to get in contact with the Curaçao eGaming Expert with consider to additional help. Typically The participant through Chile faced a postponed payment concern with the particular on the internet on line casino. Regardless Of supplying all the required paperwork, which include a good IDENTITY card photo, bank assertion, in inclusion to even more, the casino got not compensated typically the player’s winnings considering that April 8th. The Complaints Group confirmed typically the resolution in inclusion to designated the particular complaint as resolved.
The player claims that presently there are usually a few close friends who else play inside typically the on line casino individually, but they reside close to each and every other. The online casino is persuaded of which all connected balances have been utilized by 1 particular person. However, typically the casino has been not really in a position to end upward being in a position to completely response the concerns and offer us together with all the required details. In typically the interim, the participant submitted a complaint together with typically the limiter.
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The gamer later proved that the particular disengagement has been processed efficiently, as a result all of us designated this particular complaint as resolved. The participant coming from Brazil has required a drawback much less compared to a couple of weeks earlier to become in a position to publishing this specific complaint. The player through Hesse offers required a drawback fewer than a few of several weeks prior to become capable to submitting this particular complaint. The Particular player from Bavaria offers required a withdrawal less compared to a few of weeks prior to end upwards being able to submitting this complaint.
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Right After continual conversation plus escalation of the concern, the gamer proved of which typically the payment had lastly been highly processed. Regardless Of sending 2 individual screenshots together with the particular essential particulars, the on collection casino turned down the particular submissions plus continuing to persist about 1 complete image. Typically The problem was fixed any time typically the casino successfully confirmed the participant’s account and prepared the withdrawal request immediately right after becoming contacted by the particular Issues Staff. The Particular participant verified the particular quality, plus the particular complaint has been noticeable as ‘fixed’ within typically the program.
